Real Service Guarantee
REAL TENANTS CUSTOMER SERVICE GUARANTEE
Communication
We consider ongoing communication to be the most important element of the service that Real Tenants provide. All phone calls are returned within four business hours, and all emails are returned within one working day.
Personal Attention
As our client you will have one primary point of contact, your property manager. This person knows all about your property in detail and for extra peace of mind there will always be a secondary contact. Compared to most other agencies, Real Tenants property managers handle much smaller portfolios. Managing a smaller base of properties means that our clients receive the attention they deserve. Your property manager knows the value of personal attention to each and every client.
Maintenance
You will be notified of all repair and maintenance issues, and no repair is actioned without your approval* (*unless legally an ‘urgent’ repair).
Rent Collection
In the event that a tenant may fall behind in payment of rent, Real Tenants is experienced in following up arrears quickly and in line with the legislation.
Letting
Real Tenants will make every effort to show your property personally to all potential tenants. We take every opportunity to show your property via scheduled inspections and by appointment. We provide ongoing feedback after every inspection to keep you up to date every step of the way.
Privacy
At Real Tenants, all information you provide to us remains with us and is strictly confidential. No personal information is released to any third party, unless expressly authorised in writing.
Professional standards
Our agency is committed to doing the right thing and have developed the Real Tenants Code of Ethics, which represents our commitment to upholding professional standards.
REAL TENANTS CODE OF ETHICS
1. Act in the Client’s Best Interests
We will always be fair to all parties but shall at all times act in the best interests of the party with whom we have an agency agreement: our client.
2. Retain Confidentiality
We shall at all times retain and respect the confidential and privileged nature of our dealings with clients and the public at large.
3. Comply with Law
We shall at all times comply with all governing legislation.
4. Comply with Professional Bodies
We shall at all times comply with all by-laws, rules and regulations of all professional bodies of which we are members.
5. Comply with Business Policies
We shall at all times comply with the policies, systems and procedures of our agency.
6. Reject Uncertainty
We will not give any proposed action, service or activity the benefit of the doubt. If we are uncertain as to whether it complies with our Code of Ethics, we will reject it.
Contact Us for more information about our Real Service Guarantee.
