Privacy

Real Tenants – Real Property Management is committed to providing you with a superior level of service which includes protecting your privacy.

Personal information collected by Real Tenants may include your name contact telephone numbers, facsimile, mobile phone number, mailing and e-mail address. We also hold details on all your transactions with our office.

Real Tenants collects this personal information in a number of ways as listed below:

From the individuals themselves – through application forms, registration books, at open inspections, appointment forms, agreements, correspondence including emails, our website and through verbal communication.
From third parties where information is available and from any other publicly available sources of information.

Your personal information may be used in any of the following ways listed below:

To carry out our duties required as Property Managers.
Provide you with the services you require.
Administer and manage the services you require.
Inform you of services available.
Research to develop our services.
To gain a better understanding of your needs to enable Real Tenants to provide you with better service and mailing systems.
Marketing tele-marketing and market research.
Where required to by law.

Real Tenants takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. All computers are secured by access codes to protect data held within the office.

Should your details change at any time please contact our office.

You do have a right to access your personal information subject to some exceptions allowed by law. If you would like to do so please contact our office for further information. You will be required to submit your request in writing.

If you have any concerns relating to a privacy matter please write to our Privacy Manager
at: Real Tenants – Real Property Management
P O Box 3345
NEWMARKET 4051

See National Privacy Principles  www.privacy.gov.au/business/index.html